Shipping policy
11. Product returns and replacements
11.1. Customer has the option to return or replace products. To do so, he must complete a return form (either electronically or physically) and send it together with returned products.
11.2. Return or exchange must take place during 14 days after the product is received. For returning or exchanging product, Buyer must contact Seller in accordance with point 4.2.
11.3. The following conditions must be met when returning the goods:
11.3.1. the item to be returned must be in its original, undamaged packaging;
11.3.2. the item must be undamaged by the Buyer;
11.3.3. the item must not have lost its marketable appearance (intact labels, tear film, etc.). This does not apply in case the returned product is defective;
11.3.4. set products must be returned as a whole. There is no possibility to return only part of the set, when set itself consists of multiple products. This does not apply to defective products.
11.3.5. when returning the item it is necessary to present the document of purchase, a guarantee voucher (if it has been issued) and the filled return form from us, Virunas.lt.
11.3. The Seller shall have the right not to accept the goods returned by the Buyer, if the Buyer does not follow the above rules.
11.5. If the customer wishes to return the products under clause 4.2. the Seller will not cover the cost of the return. Seller will only cover return related quest when the received item is faulty or defective.
11.1. Customer has the option to return or replace products. To do so, he must complete a return form (either electronically or physically) and send it together with returned products.
11.2. Return or exchange must take place during 14 days after the product is received. For returning or exchanging product, Buyer must contact Seller in accordance with point 4.2.
11.3. The following conditions must be met when returning the goods:
11.3.1. the item to be returned must be in its original, undamaged packaging;
11.3.2. the item must be undamaged by the Buyer;
11.3.3. the item must not have lost its marketable appearance (intact labels, tear film, etc.). This does not apply in case the returned product is defective;
11.3.4. set products must be returned as a whole. There is no possibility to return only part of the set, when set itself consists of multiple products. This does not apply to defective products.
11.3.5. when returning the item it is necessary to present the document of purchase, a guarantee voucher (if it has been issued) and the filled return form from us, Virunas.lt.
11.3. The Seller shall have the right not to accept the goods returned by the Buyer, if the Buyer does not follow the above rules.
11.5. If the customer wishes to return the products under clause 4.2. the Seller will not cover the cost of the return. Seller will only cover return related quest when the received item is faulty or defective.
